Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 576 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) a clear price board
2. 2.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
4. 4.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
5. 5.True or false: “a tidy stall table” is good customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) a clear price board (d) a sticky, messy table
7. 7.True or false: “giving correct change” is good customer service. (a) False (b) True
8. 8.True or false: “a clear price board” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
10. 10.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
11. 11.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
12. 12.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
15. 15.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) giving correct change (d) a clear price board
16. 16.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) dirty hands with food (b) a clear price board (c) chatting on the phone (d) a sticky, messy table
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) listening to complaints (d) dirty hands with food
19. 19.True or false: “ignoring a customer” is good customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) clean, covered food (d) a sticky, messy table
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) arguing with a buyer (d) counting change wrongly
24. 24.True or false: “listening to complaints” is poor customer service. (a) True (b) False
25. 25.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) giving correct change (d) saying thank you
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
27. 27.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) counting change wrongly (d) listening to complaints
28. 28.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) a tidy stall table (d) clean, covered food
29. 29.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) rude replies (d) ignoring a customer
30. 30.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
32. 32.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) dirty hands with food (d) saying thank you
34. 34.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) counting change wrongly (d) sorry for a long wait
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) arguing with a buyer (d) fixing mistakes quickly
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) rude replies (d) clean, covered food
38. 38.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) listening to complaints (d) ignoring a customer
39. 39.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) listening to complaints (d) dirty hands with food
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service

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