Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 577 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “listening to complaints” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) clean, covered food (d) greeting with a smile
3. 3.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) clean, covered food (d) rude replies
4. 4.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
5. 5.True or false: “rude replies” is poor customer service. (a) True (b) False
6. 6.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
7. 7.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) hiding the prices (d) counting change wrongly
8. 8.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) greeting with a smile (d) dirty hands with food
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) arguing with a buyer (d) greeting with a smile
13. 13.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
14. 14.True or false: “clean, covered food” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a sticky, messy table (d) a clear price board
16. 16.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) greeting with a smile (d) rude replies
17. 17.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
19. 19.True or false: “serving friends first” is good customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) counting change wrongly (d) clean, covered food
21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) greeting with a smile (d) rude replies
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) a sticky, messy table
23. 23.True or false: “listening to complaints” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.True or false: “saying thank you” is poor customer service. (a) True (b) False
26. 26.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) a sticky, messy table (d) ignoring a customer
27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
29. 29.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) clean, covered food (d) a clear price board
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) giving correct change
31. 31.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
32. 32.True or false: “rude replies” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) giving correct change (b) rude replies (c) ignoring a customer (d) chatting on the phone
34. 34.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
35. 35.True or false: “hiding the prices” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
37. 37.True or false: “greeting with a smile” is good customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) serving friends first (d) saying thank you
39. 39.True or false: “chatting on the phone” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service

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