Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 578 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
2. 2.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) sorry for a long wait (d) ignoring a customer
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
5. 5.True or false: “saying thank you” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) arguing with a buyer (d) counting change wrongly
7. 7.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) counting change wrongly (d) a clear price board
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) a tidy stall table (d) saying thank you
9. 9.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) arguing with a buyer (d) serving friends first
11. 11.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) giving correct change
12. 12.Which of these is good customer service? (a) listening to complaints (b) arguing with a buyer (c) ignoring a customer (d) hiding the prices
13. 13.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) a sticky, messy table (d) chatting on the phone
15. 15.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
16. 16.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) chatting on the phone (d) giving correct change
18. 18.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) listening to complaints
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) serving friends first (d) chatting on the phone
22. 22.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) arguing with a buyer (d) listening to complaints
23. 23.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) clean, covered food (d) rude replies
24. 24.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) a clear price board (d) greeting with a smile
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
26. 26.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
27. 27.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) serving friends first (d) dirty hands with food
28. 28.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
30. 30.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) a tidy stall table (d) saying thank you
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
33. 33.True or false: “serving friends first” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) listening to complaints (d) sorry for a long wait
36. 36.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
39. 39.True or false: “clean, covered food” is good customer service. (a) False (b) True
40. 40.True or false: “serving friends first” is good customer service. (a) False (b) True

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