Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 579 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is good customer service. (a) True (b) False
2. 2.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) rude replies (d) serving friends first
3. 3.True or false: “rude replies” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
6. 6.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) dirty hands with food (d) chatting on the phone
9. 9.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) ignoring a customer (d) serving friends first
11. 11.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) fixing mistakes quickly (d) clean, covered food
12. 12.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
13. 13.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) greeting with a smile (d) giving correct change
15. 15.True or false: “saying thank you” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
18. 18.True or false: “a clear price board” is poor customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) a tidy stall table (d) hiding the prices
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) clean, covered food (d) listening to complaints
22. 22.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) fixing mistakes quickly (d) serving friends first
23. 23.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) arguing with a buyer (d) giving correct change
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) a sticky, messy table (d) listening to complaints
26. 26.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) rude replies (d) sorry for a long wait
27. 27.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) dirty hands with food (d) rude replies
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) chatting on the phone
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) clean, covered food (b) chatting on the phone (c) counting change wrongly (d) rude replies
31. 31.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
32. 32.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
33. 33.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
34. 34.True or false: “counting change wrongly” is good customer service. (a) True (b) False
35. 35.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
36. 36.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) giving correct change
37. 37.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) fixing mistakes quickly (d) counting change wrongly
38. 38.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) clean, covered food (d) greeting with a smile
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) arguing with a buyer (d) listening to complaints
40. 40.True or false: “greeting with a smile” is good customer service. (a) True (b) False

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