Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 580 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) sorry for a long wait (d) hiding the prices
2. 2.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) arguing with a buyer (d) fixing mistakes quickly
3. 3.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) serving friends first (d) a tidy stall table
4. 4.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) dirty hands with food (b) greeting with a smile (c) saying thank you (d) a tidy stall table
6. 6.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
8. 8.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) saying thank you (d) a sticky, messy table
10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
12. 12.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) a tidy stall table (d) sorry for a long wait
13. 13.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) giving correct change (d) hiding the prices
15. 15.True or false: “serving friends first” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) chatting on the phone (d) a sticky, messy table
18. 18.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) chatting on the phone (d) saying thank you
20. 20.True or false: “saying thank you” is good customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) giving correct change (d) a sticky, messy table
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) ignoring a customer (d) listening to complaints
23. 23.True or false: “a clear price board” is poor customer service. (a) True (b) False
24. 24.True or false: “giving correct change” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) a tidy stall table (d) dirty hands with food
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) serving friends first (d) a clear price board
27. 27.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) ignoring a customer (d) arguing with a buyer
29. 29.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) serving friends first (d) clean, covered food
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) a tidy stall table (d) arguing with a buyer
31. 31.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) arguing with a buyer
32. 32.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
33. 33.True or false: “dirty hands with food” is good customer service. (a) True (b) False
34. 34.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
35. 35.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) fixing mistakes quickly (d) arguing with a buyer
36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) ignoring a customer (d) a sticky, messy table
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
39. 39.True or false: “listening to complaints” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) serving friends first (d) dirty hands with food

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