Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 59 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a clear price board” is poor customer service. (a) True (b) False
2. 2.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
4. 4.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) clean, covered food (d) a tidy stall table
5. 5.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) sorry for a long wait (d) saying thank you
6. 6.True or false: “giving correct change” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) greeting with a smile (d) rude replies
8. 8.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) clean, covered food (d) saying thank you
10. 10.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
11. 11.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
12. 12.True or false: “hiding the prices” is poor customer service. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) ignoring a customer (d) saying thank you
14. 14.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) listening to complaints (d) arguing with a buyer
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) fixing mistakes quickly (d) hiding the prices
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) saying thank you (d) sorry for a long wait
19. 19.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
20. 20.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) listening to complaints (d) a tidy stall table
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) sorry for a long wait (d) giving correct change
26. 26.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) a tidy stall table
27. 27.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) a tidy stall table (d) a clear price board
28. 28.True or false: “serving friends first” is good customer service. (a) True (b) False
29. 29.True or false: “saying thank you” is good customer service. (a) True (b) False
30. 30.True or false: “clean, covered food” is poor customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) fixing mistakes quickly (d) ignoring a customer
33. 33.True or false: “hiding the prices” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) counting change wrongly (d) arguing with a buyer
35. 35.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) clean, covered food (d) chatting on the phone
38. 38.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) greeting with a smile (d) a clear price board
40. 40.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) a tidy stall table (d) rude replies

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