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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 581 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “hiding the prices” is good customer service. (a) True (b) False
  2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
  3. 3.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) rude replies (d) a tidy stall table
  4. 4.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) sorry for a long wait (d) clean, covered food
  5. 5.True or false: “chatting on the phone” is good customer service. (a) False (b) True
  6. 6.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  7. 7.True or false: “listening to complaints” is good customer service. (a) False (b) True
  8. 8.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  9. 9.True or false: “rude replies” is poor customer service. (a) True (b) False
  10. 10.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  11. 11.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) saying thank you (d) a clear price board
  12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
  13. 13.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  14. 14.Which of these is good customer service? (a) a clear price board (b) dirty hands with food (c) hiding the prices (d) chatting on the phone
  15. 15.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
  17. 17.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) fixing mistakes quickly
  18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  19. 19.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  20. 20.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  21. 21.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
  22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) hiding the prices (d) arguing with a buyer
  23. 23.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) serving friends first (d) greeting with a smile
  24. 24.True or false: “saying thank you” is good customer service. (a) True (b) False
  25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) chatting on the phone (d) a sticky, messy table
  26. 26.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  27. 27.True or false: “serving friends first” is good customer service. (a) False (b) True
  28. 28.True or false: “saying thank you” is poor customer service. (a) False (b) True
  29. 29.Which of these is poor customer service? (a) greeting with a smile (b) arguing with a buyer (c) a clear price board (d) a tidy stall table
  30. 30.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) serving friends first (d) chatting on the phone
  31. 31.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
  32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  33. 33.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) hiding the prices (d) giving correct change
  34. 34.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  35. 35.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  36. 36.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) hiding the prices (d) saying thank you
  38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  39. 39.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) a clear price board (d) counting change wrongly
  40. 40.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service

Answer key

  1. False
  2. serve them in turn
  3. a tidy stall table
  4. counting change wrongly
  5. False
  6. poor service
  7. True
  8. poor service
  9. True
  10. poor service
  11. rude replies
  12. give it back, say sorry
  13. True
  14. a clear price board
  15. good service
  16. say sorry, add sugar
  17. fixing mistakes quickly
  18. good service
  19. good service
  20. False
  21. thank them and note it
  22. clean, covered food
  23. greeting with a smile
  24. True
  25. saying thank you
  26. False
  27. False
  28. False
  29. arguing with a buyer
  30. saying thank you
  31. True
  32. good service
  33. giving correct change
  34. True
  35. False
  36. poor service
  37. hiding the prices
  38. poor service
  39. counting change wrongly
  40. good service

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