Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 582 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) serving friends first (b) a clear price board (c) greeting with a smile (d) sorry for a long wait
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
5. 5.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) rude replies (d) hiding the prices
7. 7.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) hiding the prices (d) a clear price board
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) giving correct change (d) ignoring a customer
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) clean, covered food (d) hiding the prices
14. 14.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) ignoring a customer (d) arguing with a buyer
16. 16.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) a tidy stall table (d) clean, covered food
17. 17.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
20. 20.True or false: “hiding the prices” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) serving friends first (d) rude replies
22. 22.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
24. 24.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
25. 25.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) greeting with a smile (d) sorry for a long wait
26. 26.True or false: “clean, covered food” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) sorry for a long wait (d) giving correct change
28. 28.True or false: “a clear price board” is poor customer service. (a) True (b) False
29. 29.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) fixing mistakes quickly (d) saying thank you
31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) a tidy stall table (d) dirty hands with food
33. 33.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
34. 34.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) saying thank you (d) sorry for a long wait
36. 36.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) dirty hands with food (d) a tidy stall table
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) rude replies (d) greeting with a smile
38. 38.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
39. 39.True or false: “saying thank you” is poor customer service. (a) True (b) False
40. 40.True or false: “greeting with a smile” is good customer service. (a) True (b) False

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