Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 583 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is good customer service. (a) False (b) True
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
3. 3.Which of these is poor customer service? (a) serving friends first (b) fixing mistakes quickly (c) sorry for a long wait (d) giving correct change
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
5. 5.True or false: “counting change wrongly” is good customer service. (a) True (b) False
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
7. 7.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) arguing with a buyer (d) listening to complaints
8. 8.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
9. 9.True or false: “rude replies” is poor customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) a clear price board (d) sorry for a long wait
12. 12.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
13. 13.Which of these is poor customer service? (a) rude replies (b) listening to complaints (c) greeting with a smile (d) a clear price board
14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
15. 15.Which of these is good customer service? (a) sorry for a long wait (b) hiding the prices (c) dirty hands with food (d) chatting on the phone
16. 16.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
18. 18.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
19. 19.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) a tidy stall table (b) chatting on the phone (c) rude replies (d) dirty hands with food
21. 21.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) listening to complaints (d) fixing mistakes quickly
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) giving correct change (d) ignoring a customer
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) ignoring a customer (d) chatting on the phone
25. 25.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
27. 27.True or false: “a clear price board” is poor customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
29. 29.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) giving correct change (b) rude replies (c) serving friends first (d) counting change wrongly
32. 32.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
33. 33.True or false: “saying thank you” is poor customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) a clear price board
36. 36.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) saying thank you (d) greeting with a smile
37. 37.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) listening to complaints (d) a sticky, messy table
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) a sticky, messy table (d) ignoring a customer
40. 40.True or false: “hiding the prices” is poor customer service. (a) True (b) False

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