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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 584 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) sorry for a long wait (d) ignoring a customer
  2. 2.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) a clear price board (d) serving friends first
  3. 3.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  4. 4.True or false: “listening to complaints” is poor customer service. (a) True (b) False
  5. 5.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
  7. 7.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) a clear price board (d) sorry for a long wait
  8. 8.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) rude replies (d) listening to complaints
  9. 9.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) sorry for a long wait (d) arguing with a buyer
  10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a clear price board (d) dirty hands with food
  11. 11.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) ignoring a customer (d) dirty hands with food
  12. 12.True or false: “a clear price board” is poor customer service. (a) False (b) True
  13. 13.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  14. 14.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  15. 15.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) counting change wrongly
  16. 16.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) fixing mistakes quickly (d) hiding the prices
  17. 17.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  18. 18.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
  19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
  20. 20.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) arguing with a buyer
  21. 21.True or false: “a clear price board” is good customer service. (a) True (b) False
  22. 22.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  23. 23.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  24. 24.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  26. 26.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
  27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) rude replies (d) giving correct change
  28. 28.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  29. 29.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
  30. 30.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  31. 31.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
  32. 32.True or false: “saying thank you” is poor customer service. (a) True (b) False
  33. 33.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) arguing with a buyer (d) a sticky, messy table
  35. 35.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  36. 36.True or false: “saying thank you” is good customer service. (a) False (b) True
  37. 37.True or false: “rude replies” is good customer service. (a) True (b) False
  38. 38.True or false: “hiding the prices” is poor customer service. (a) True (b) False
  39. 39.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  40. 40.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service

Answer key

  1. ignoring a customer
  2. a clear price board
  3. False
  4. False
  5. True
  6. give it back, say sorry
  7. rude replies
  8. listening to complaints
  9. sorry for a long wait
  10. a clear price board
  11. a tidy stall table
  12. False
  13. poor service
  14. True
  15. counting change wrongly
  16. hiding the prices
  17. False
  18. serve them in turn
  19. say sorry, add sugar
  20. greeting with a smile
  21. True
  22. False
  23. good service
  24. poor service
  25. good service
  26. thank them and note it
  27. rude replies
  28. poor service
  29. True
  30. good service
  31. False
  32. False
  33. good service
  34. saying thank you
  35. False
  36. True
  37. False
  38. True
  39. True
  40. good service

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