Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 585 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “serving friends first” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) dirty hands with food (d) fixing mistakes quickly
3. 3.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) listening to complaints
4. 4.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) saying thank you (d) arguing with a buyer
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) a clear price board (d) rude replies
6. 6.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) hiding the prices (d) counting change wrongly
7. 7.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
8. 8.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) serving friends first (d) saying thank you
10. 10.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) chatting on the phone (d) ignoring a customer
11. 11.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) a tidy stall table (d) dirty hands with food
12. 12.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
13. 13.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) counting change wrongly (d) listening to complaints
18. 18.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
19. 19.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) a clear price board (d) counting change wrongly
22. 22.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) counting change wrongly (d) saying thank you
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
24. 24.Which of these is poor customer service? (a) rude replies (b) giving correct change (c) a tidy stall table (d) fixing mistakes quickly
25. 25.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) counting change wrongly (d) a clear price board
26. 26.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) ignoring a customer (d) giving correct change
27. 27.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
28. 28.True or false: “hiding the prices” is poor customer service. (a) False (b) True
29. 29.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
31. 31.True or false: “dirty hands with food” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
33. 33.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) a sticky, messy table (d) greeting with a smile
35. 35.True or false: “saying thank you” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) arguing with a buyer (d) giving correct change
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) a tidy stall table (d) sorry for a long wait
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) serving friends first (d) saying thank you
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) giving correct change (d) a clear price board

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