Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 586 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) saying thank you (d) chatting on the phone
2. 2.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
4. 4.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) rude replies (d) ignoring a customer
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) a tidy stall table (d) saying thank you
7. 7.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) chatting on the phone (d) saying thank you
8. 8.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
10. 10.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) rude replies (d) sorry for a long wait
11. 11.True or false: “listening to complaints” is good customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) chatting on the phone (d) dirty hands with food
13. 13.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) dirty hands with food (d) listening to complaints
15. 15.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) counting change wrongly (d) greeting with a smile
16. 16.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
17. 17.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) serving friends first (d) listening to complaints
18. 18.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) rude replies (d) fixing mistakes quickly
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) dirty hands with food (d) giving correct change
20. 20.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) greeting with a smile (d) counting change wrongly
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) dirty hands with food (d) arguing with a buyer
24. 24.True or false: “chatting on the phone” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) ignoring a customer (d) counting change wrongly
26. 26.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) a clear price board (d) a tidy stall table
30. 30.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) arguing with a buyer (d) greeting with a smile
32. 32.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) giving correct change (b) counting change wrongly (c) chatting on the phone (d) rude replies
35. 35.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) dirty hands with food (d) arguing with a buyer
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
37. 37.True or false: “hiding the prices” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) rude replies (d) fixing mistakes quickly
39. 39.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
40. 40.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) hiding the prices (d) rude replies

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