Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 587 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “clean, covered food” is good customer service. (a) False (b) True
2. 2.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
4. 4.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
5. 5.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) saying thank you (d) fixing mistakes quickly
7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) giving correct change (d) listening to complaints
8. 8.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
9. 9.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) sorry for a long wait (d) a sticky, messy table
10. 10.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
13. 13.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) greeting with a smile (d) listening to complaints
15. 15.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) a tidy stall table
18. 18.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) giving correct change (d) arguing with a buyer
20. 20.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) a tidy stall table (d) ignoring a customer
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) giving correct change (d) counting change wrongly
23. 23.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) hiding the prices (d) rude replies
24. 24.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) serving friends first (d) listening to complaints
26. 26.True or false: “chatting on the phone” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) dirty hands with food (d) arguing with a buyer
28. 28.True or false: “clean, covered food” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) counting change wrongly (d) sorry for a long wait
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) listening to complaints (d) ignoring a customer
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) fixing mistakes quickly (d) rude replies
32. 32.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) ignoring a customer (d) serving friends first
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) clean, covered food (d) giving correct change
36. 36.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) greeting with a smile (d) fixing mistakes quickly
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
38. 38.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) clean, covered food (d) dirty hands with food
40. 40.True or false: “listening to complaints” is poor customer service. (a) False (b) True

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