Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 588 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) a sticky, messy table (d) counting change wrongly
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
3. 3.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) counting change wrongly (d) saying thank you
4. 4.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) chatting on the phone (d) greeting with a smile
7. 7.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) counting change wrongly (d) ignoring a customer
8. 8.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) giving correct change (d) chatting on the phone
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) sorry for a long wait (d) ignoring a customer
11. 11.True or false: “listening to complaints” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) counting change wrongly (d) saying thank you
15. 15.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
16. 16.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) a clear price board (d) rude replies
18. 18.True or false: “saying thank you” is good customer service. (a) False (b) True
19. 19.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
20. 20.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) ignoring a customer (d) saying thank you
21. 21.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
22. 22.True or false: “a clear price board” is poor customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) dirty hands with food (d) counting change wrongly
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) arguing with a buyer (d) listening to complaints
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) rude replies (d) arguing with a buyer
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
29. 29.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) a tidy stall table (d) listening to complaints
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) ignoring a customer (d) sorry for a long wait
32. 32.True or false: “chatting on the phone” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) fixing mistakes quickly (d) rude replies
34. 34.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
35. 35.True or false: “rude replies” is poor customer service. (a) False (b) True
36. 36.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
37. 37.True or false: “clean, covered food” is poor customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) rude replies (d) a tidy stall table
39. 39.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) serving friends first (b) a clear price board (c) saying thank you (d) listening to complaints

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