Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 589 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) fixing mistakes quickly (d) counting change wrongly
3. 3.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
4. 4.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) chatting on the phone (d) fixing mistakes quickly
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
6. 6.True or false: “giving correct change” is poor customer service. (a) False (b) True
7. 7.True or false: “serving friends first” is good customer service. (a) True (b) False
8. 8.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
9. 9.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) saying thank you (d) sorry for a long wait
11. 11.Which of these is good customer service? (a) arguing with a buyer (b) listening to complaints (c) ignoring a customer (d) counting change wrongly
12. 12.Which of these is poor customer service? (a) rude replies (b) a clear price board (c) listening to complaints (d) giving correct change
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) rude replies (d) hiding the prices
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) greeting with a smile (d) arguing with a buyer
17. 17.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
18. 18.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
19. 19.True or false: “ignoring a customer” is good customer service. (a) False (b) True
20. 20.True or false: “clean, covered food” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) listening to complaints (d) saying thank you
23. 23.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
24. 24.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) a sticky, messy table (d) greeting with a smile
25. 25.Which of these is good customer service? (a) saying thank you (b) rude replies (c) chatting on the phone (d) hiding the prices
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) clean, covered food (d) hiding the prices
27. 27.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) counting change wrongly (d) hiding the prices
29. 29.True or false: “dirty hands with food” is good customer service. (a) True (b) False
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
31. 31.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) counting change wrongly (d) arguing with a buyer
32. 32.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) a tidy stall table (d) dirty hands with food
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) rude replies (d) listening to complaints
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) arguing with a buyer (c) a clear price board (d) saying thank you
37. 37.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) serving friends first (d) a sticky, messy table
39. 39.True or false: “a clear price board” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service

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