Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 590 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) counting change wrongly (d) ignoring a customer
2. 2.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
3. 3.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
4. 4.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
5. 5.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
8. 8.True or false: “a clear price board” is poor customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) saying thank you (d) clean, covered food
10. 10.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
12. 12.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
14. 14.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) giving correct change (d) arguing with a buyer
15. 15.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) a tidy stall table (d) serving friends first
17. 17.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) saying thank you (d) giving correct change
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
19. 19.Which of these is good customer service? (a) arguing with a buyer (b) sorry for a long wait (c) rude replies (d) counting change wrongly
20. 20.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) clean, covered food (d) hiding the prices
21. 21.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) listening to complaints (d) giving correct change
22. 22.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
23. 23.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) serving friends first (d) a sticky, messy table
24. 24.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
25. 25.True or false: “a clear price board” is good customer service. (a) True (b) False
26. 26.True or false: “serving friends first” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) saying thank you (d) a sticky, messy table
28. 28.Which of these is good customer service? (a) saying thank you (b) rude replies (c) serving friends first (d) a sticky, messy table
29. 29.True or false: “clean, covered food” is poor customer service. (a) False (b) True
30. 30.True or false: “clean, covered food” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) greeting with a smile (d) a clear price board
34. 34.True or false: “a tidy stall table” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) fixing mistakes quickly (d) rude replies
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) listening to complaints (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) clean, covered food (d) a clear price board
38. 38.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
39. 39.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
40. 40.True or false: “arguing with a buyer” is good customer service. (a) True (b) False

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