Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 60 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
2. 2.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a clear price board (d) ignoring a customer
3. 3.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) hiding the prices (d) greeting with a smile
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
7. 7.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) greeting with a smile (d) fixing mistakes quickly
11. 11.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) giving correct change (d) sorry for a long wait
13. 13.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) clean, covered food (d) serving friends first
15. 15.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) chatting on the phone (d) listening to complaints
17. 17.True or false: “clean, covered food” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) listening to complaints (d) giving correct change
19. 19.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) sorry for a long wait (d) rude replies
22. 22.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) giving correct change (d) hiding the prices
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) listening to complaints (d) dirty hands with food
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
25. 25.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) hiding the prices (d) serving friends first
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) fixing mistakes quickly
27. 27.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) counting change wrongly (d) arguing with a buyer
28. 28.True or false: “listening to complaints” is poor customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) dirty hands with food (d) rude replies
30. 30.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) a tidy stall table (d) chatting on the phone
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) arguing with a buyer (d) giving correct change
35. 35.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
36. 36.True or false: “counting change wrongly” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
38. 38.True or false: “greeting with a smile” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service

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