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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 591 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  2. 2.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  3. 3.Which of these is poor customer service? (a) a clear price board (b) hiding the prices (c) saying thank you (d) giving correct change
  4. 4.True or false: “serving friends first” is poor customer service. (a) False (b) True
  5. 5.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  6. 6.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  7. 7.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
  8. 8.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  9. 9.True or false: “serving friends first” is good customer service. (a) True (b) False
  10. 10.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) giving correct change (d) chatting on the phone
  11. 11.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  12. 12.Which of these is good customer service? (a) greeting with a smile (b) hiding the prices (c) ignoring a customer (d) arguing with a buyer
  13. 13.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  14. 14.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
  16. 16.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
  18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) clean, covered food (d) rude replies
  19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) ignoring a customer (d) a sticky, messy table
  20. 20.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  21. 21.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) saying thank you (d) hiding the prices
  22. 22.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) saying thank you (d) rude replies
  23. 23.True or false: “a clear price board” is poor customer service. (a) True (b) False
  24. 24.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) rude replies (d) a clear price board
  25. 25.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  26. 26.True or false: “a clear price board” is good customer service. (a) False (b) True
  27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) clean, covered food (d) a clear price board
  28. 28.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
  30. 30.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  31. 31.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) a clear price board (d) clean, covered food
  32. 32.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) listening to complaints (d) chatting on the phone
  34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  35. 35.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) dirty hands with food (d) fixing mistakes quickly
  37. 37.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) a tidy stall table (d) a sticky, messy table
  38. 38.True or false: “giving correct change” is good customer service. (a) False (b) True
  39. 39.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) giving correct change (d) ignoring a customer
  40. 40.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service

Answer key

  1. False
  2. False
  3. hiding the prices
  4. True
  5. good service
  6. good service
  7. thank them and note it
  8. False
  9. False
  10. giving correct change
  11. good service
  12. greeting with a smile
  13. False
  14. poor service
  15. serve them in turn
  16. good service
  17. give it back, say sorry
  18. rude replies
  19. a tidy stall table
  20. poor service
  21. saying thank you
  22. saying thank you
  23. False
  24. rude replies
  25. False
  26. True
  27. dirty hands with food
  28. poor service
  29. say sorry, add sugar
  30. False
  31. a sticky, messy table
  32. poor service
  33. chatting on the phone
  34. good service
  35. poor service
  36. dirty hands with food
  37. a tidy stall table
  38. True
  39. giving correct change
  40. poor service

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