Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 592 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) dirty hands with food (d) listening to complaints
2. 2.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
3. 3.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
4. 4.True or false: “giving correct change” is poor customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) counting change wrongly (d) giving correct change
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
7. 7.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
8. 8.True or false: “a tidy stall table” is good customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) giving correct change
10. 10.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) fixing mistakes quickly (d) serving friends first
11. 11.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) listening to complaints (d) arguing with a buyer
12. 12.True or false: “saying thank you” is good customer service. (a) True (b) False
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
16. 16.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
17. 17.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) hiding the prices (d) rude replies
19. 19.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) greeting with a smile (d) giving correct change
21. 21.True or false: “a clear price board” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) a sticky, messy table (d) rude replies
23. 23.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) a sticky, messy table (d) sorry for a long wait
25. 25.True or false: “clean, covered food” is good customer service. (a) False (b) True
26. 26.True or false: “rude replies” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) a tidy stall table (d) a clear price board
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) a sticky, messy table (d) a clear price board
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) rude replies (d) saying thank you
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) chatting on the phone (d) sorry for a long wait
33. 33.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) a tidy stall table (d) serving friends first
34. 34.Which of these is good customer service? (a) listening to complaints (b) arguing with a buyer (c) a sticky, messy table (d) rude replies
35. 35.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) listening to complaints (d) dirty hands with food
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
37. 37.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
38. 38.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) giving correct change (d) fixing mistakes quickly
39. 39.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) chatting on the phone (d) saying thank you
40. 40.True or false: “rude replies” is good customer service. (a) False (b) True

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