Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 593 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) clean, covered food (d) a clear price board
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.True or false: “serving friends first” is poor customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
6. 6.True or false: “hiding the prices” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) a tidy stall table (d) fixing mistakes quickly
8. 8.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) greeting with a smile (d) chatting on the phone
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
11. 11.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) dirty hands with food (d) listening to complaints
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) clean, covered food (d) arguing with a buyer
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) saying thank you (d) clean, covered food
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) a clear price board (d) a tidy stall table
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) saying thank you (d) rude replies
19. 19.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) counting change wrongly (d) arguing with a buyer
21. 21.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) rude replies (d) counting change wrongly
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) arguing with a buyer (d) greeting with a smile
23. 23.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) saying thank you (d) arguing with a buyer
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
25. 25.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) greeting with a smile (d) counting change wrongly
26. 26.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
27. 27.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) a clear price board (d) giving correct change
28. 28.True or false: “listening to complaints” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
32. 32.True or false: “a clear price board” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) serving friends first (d) a tidy stall table
34. 34.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) hiding the prices (d) arguing with a buyer
36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) giving correct change (d) fixing mistakes quickly
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) arguing with a buyer (d) counting change wrongly
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) dirty hands with food (d) giving correct change
39. 39.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) fixing mistakes quickly (d) ignoring a customer

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids