Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 594 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
2. 2.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) fixing mistakes quickly (d) sorry for a long wait
3. 3.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) saying thank you (d) counting change wrongly
4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
5. 5.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
6. 6.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
7. 7.True or false: “rude replies” is poor customer service. (a) True (b) False
8. 8.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) counting change wrongly (d) a clear price board
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) counting change wrongly (d) listening to complaints
10. 10.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
12. 12.True or false: “giving correct change” is good customer service. (a) False (b) True
13. 13.True or false: “serving friends first” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) giving correct change (d) hiding the prices
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) arguing with a buyer (d) a tidy stall table
20. 20.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) chatting on the phone (d) counting change wrongly
22. 22.True or false: “a tidy stall table” is good customer service. (a) False (b) True
23. 23.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
24. 24.True or false: “listening to complaints” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
26. 26.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
28. 28.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
29. 29.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) a tidy stall table (d) dirty hands with food
31. 31.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) a sticky, messy table (d) saying thank you
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) ignoring a customer (d) counting change wrongly
34. 34.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) giving correct change (d) a sticky, messy table
35. 35.True or false: “counting change wrongly” is good customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) hiding the prices (d) giving correct change
37. 37.True or false: “hiding the prices” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) greeting with a smile (d) dirty hands with food
39. 39.True or false: “greeting with a smile” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) chatting on the phone (d) saying thank you

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