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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 595 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) serving friends first (d) rude replies
  2. 2.True or false: “a clear price board” is good customer service. (a) True (b) False
  3. 3.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  4. 4.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
  6. 6.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) giving correct change (d) chatting on the phone
  7. 7.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  8. 8.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) greeting with a smile (d) clean, covered food
  9. 9.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  10. 10.True or false: “rude replies” is good customer service. (a) False (b) True
  11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
  12. 12.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  13. 13.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
  14. 14.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  15. 15.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) giving correct change (d) chatting on the phone
  16. 16.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
  18. 18.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  19. 19.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
  20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  21. 21.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) fixing mistakes quickly (d) listening to complaints
  22. 22.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  23. 23.True or false: “chatting on the phone” is good customer service. (a) True (b) False
  24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
  25. 25.True or false: “serving friends first” is good customer service. (a) True (b) False
  26. 26.True or false: “rude replies” is poor customer service. (a) True (b) False
  27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) sorry for a long wait (d) serving friends first
  28. 28.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) a tidy stall table (d) arguing with a buyer
  29. 29.True or false: “saying thank you” is good customer service. (a) False (b) True
  30. 30.True or false: “giving correct change” is good customer service. (a) True (b) False
  31. 31.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  32. 32.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  33. 33.True or false: “giving correct change” is poor customer service. (a) False (b) True
  34. 34.True or false: “serving friends first” is poor customer service. (a) True (b) False
  35. 35.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) fixing mistakes quickly (d) saying thank you
  36. 36.True or false: “clean, covered food” is good customer service. (a) True (b) False
  37. 37.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) arguing with a buyer (d) saying thank you
  38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) a clear price board (d) sorry for a long wait
  39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  40. 40.True or false: “hiding the prices” is good customer service. (a) True (b) False

Answer key

  1. greeting with a smile
  2. True
  3. poor service
  4. poor service
  5. thank them and note it
  6. chatting on the phone
  7. good service
  8. counting change wrongly
  9. poor service
  10. False
  11. serve them in turn
  12. False
  13. False
  14. good service
  15. giving correct change
  16. False
  17. give it back, say sorry
  18. True
  19. buyers come back
  20. poor service
  21. ignoring a customer
  22. poor service
  23. False
  24. say sorry, add sugar
  25. False
  26. True
  27. serving friends first
  28. arguing with a buyer
  29. True
  30. True
  31. good service
  32. True
  33. False
  34. True
  35. serving friends first
  36. True
  37. saying thank you
  38. rude replies
  39. good service
  40. False

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