Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 596 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) saying thank you (d) giving correct change
2. 2.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) a clear price board (d) counting change wrongly
3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
6. 6.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) greeting with a smile (d) giving correct change
8. 8.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) arguing with a buyer (d) clean, covered food
9. 9.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) chatting on the phone (d) fixing mistakes quickly
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) chatting on the phone (d) rude replies
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) giving correct change (d) ignoring a customer
13. 13.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
14. 14.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
17. 17.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) serving friends first (d) a clear price board
20. 20.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
21. 21.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
22. 22.True or false: “clean, covered food” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) clean, covered food (d) greeting with a smile
25. 25.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) a clear price board (d) giving correct change
26. 26.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) counting change wrongly (d) a tidy stall table
27. 27.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) serving friends first (d) counting change wrongly
29. 29.True or false: “rude replies” is good customer service. (a) False (b) True
30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) counting change wrongly (d) greeting with a smile
32. 32.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
33. 33.True or false: “listening to complaints” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) listening to complaints (d) ignoring a customer
35. 35.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) arguing with a buyer (d) greeting with a smile
36. 36.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) greeting with a smile (d) chatting on the phone
37. 37.Which of these is good customer service? (a) a clear price board (b) rude replies (c) counting change wrongly (d) a sticky, messy table
38. 38.True or false: “rude replies” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service

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