Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 597 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) dirty hands with food (d) giving correct change
2. 2.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) fixing mistakes quickly (d) dirty hands with food
4. 4.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) saying thank you (d) ignoring a customer
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) dirty hands with food (d) greeting with a smile
6. 6.True or false: “a clear price board” is poor customer service. (a) False (b) True
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
8. 8.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) saying thank you (d) chatting on the phone
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) sorry for a long wait (d) greeting with a smile
11. 11.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
12. 12.True or false: “hiding the prices” is good customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
16. 16.True or false: “clean, covered food” is good customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) giving correct change (d) sorry for a long wait
18. 18.True or false: “greeting with a smile” is good customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) ignoring a customer (d) a tidy stall table
20. 20.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) giving correct change (d) dirty hands with food
22. 22.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) hiding the prices (d) a clear price board
25. 25.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) listening to complaints (b) ignoring a customer (c) chatting on the phone (d) a sticky, messy table
27. 27.True or false: “serving friends first” is poor customer service. (a) False (b) True
28. 28.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
29. 29.True or false: “a clear price board” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) dirty hands with food
31. 31.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
32. 32.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
33. 33.True or false: “clean, covered food” is poor customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) giving correct change (d) ignoring a customer
35. 35.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) arguing with a buyer (d) giving correct change
38. 38.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) ignoring a customer (d) serving friends first
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) chatting on the phone (d) fixing mistakes quickly
40. 40.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) arguing with a buyer (d) rude replies

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