Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 598 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) listening to complaints (d) sorry for a long wait
2. 2.Which of these is poor customer service? (a) arguing with a buyer (b) saying thank you (c) a clear price board (d) sorry for a long wait
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) rude replies (d) fixing mistakes quickly
5. 5.Which of these is good customer service? (a) rude replies (b) serving friends first (c) ignoring a customer (d) greeting with a smile
6. 6.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
7. 7.True or false: “listening to complaints” is good customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) giving correct change (d) fixing mistakes quickly
9. 9.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
11. 11.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
13. 13.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) dirty hands with food (d) chatting on the phone
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) listening to complaints (d) dirty hands with food
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) dirty hands with food (d) sorry for a long wait
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) clean, covered food (d) a clear price board
17. 17.Which of these is good customer service? (a) rude replies (b) a tidy stall table (c) chatting on the phone (d) a sticky, messy table
18. 18.True or false: “clean, covered food” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
20. 20.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
21. 21.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) counting change wrongly (d) greeting with a smile
23. 23.True or false: “serving friends first” is good customer service. (a) True (b) False
24. 24.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) sorry for a long wait
25. 25.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) greeting with a smile (d) a clear price board
26. 26.True or false: “a tidy stall table” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
28. 28.True or false: “saying thank you” is good customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) chatting on the phone (d) ignoring a customer
30. 30.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
31. 31.True or false: “clean, covered food” is poor customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) listening to complaints (d) hiding the prices
33. 33.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) counting change wrongly (d) fixing mistakes quickly
34. 34.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
35. 35.True or false: “giving correct change” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) clean, covered food (d) chatting on the phone
38. 38.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) a sticky, messy table (d) fixing mistakes quickly

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