Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 599 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) clean, covered food (d) sorry for a long wait
2. 2.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
3. 3.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
4. 4.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) listening to complaints (d) clean, covered food
5. 5.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) serving friends first (d) giving correct change
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) serving friends first (d) a tidy stall table
7. 7.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) greeting with a smile (d) arguing with a buyer
8. 8.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
9. 9.True or false: “clean, covered food” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) arguing with a buyer (d) greeting with a smile
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) listening to complaints (c) fixing mistakes quickly (d) a sticky, messy table
12. 12.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
13. 13.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
14. 14.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) arguing with a buyer (d) a clear price board
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
17. 17.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) rude replies (d) listening to complaints
18. 18.True or false: “dirty hands with food” is good customer service. (a) True (b) False
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
20. 20.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) dirty hands with food (d) counting change wrongly
21. 21.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) serving friends first (d) fixing mistakes quickly
23. 23.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
24. 24.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a tidy stall table (d) arguing with a buyer
25. 25.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) chatting on the phone (d) sorry for a long wait
26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) arguing with a buyer (d) sorry for a long wait
27. 27.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
28. 28.True or false: “chatting on the phone” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) sorry for a long wait (d) rude replies
30. 30.True or false: “ignoring a customer” is good customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) clean, covered food (d) chatting on the phone
32. 32.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) a sticky, messy table (d) dirty hands with food
33. 33.True or false: “hiding the prices” is poor customer service. (a) False (b) True
34. 34.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
35. 35.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
36. 36.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) greeting with a smile (d) listening to complaints
38. 38.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
39. 39.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
40. 40.True or false: “a clear price board” is poor customer service. (a) True (b) False

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