Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 600 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “giving correct change” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
3. 3.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
4. 4.True or false: “dirty hands with food” is good customer service. (a) True (b) False
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) sorry for a long wait (d) a tidy stall table
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) counting change wrongly (d) rude replies
10. 10.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) fixing mistakes quickly (d) dirty hands with food
12. 12.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) serving friends first (d) greeting with a smile
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
14. 14.True or false: “ignoring a customer” is good customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) rude replies (d) hiding the prices
16. 16.True or false: “a clear price board” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) ignoring a customer (d) arguing with a buyer
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) giving correct change (d) greeting with a smile
19. 19.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) fixing mistakes quickly (d) clean, covered food
20. 20.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
21. 21.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) giving correct change (d) a tidy stall table
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) ignoring a customer (d) saying thank you
24. 24.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) fixing mistakes quickly (d) counting change wrongly
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) greeting with a smile (d) listening to complaints
27. 27.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) ignoring a customer (d) fixing mistakes quickly
28. 28.True or false: “chatting on the phone” is good customer service. (a) False (b) True
29. 29.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) hiding the prices (d) counting change wrongly
32. 32.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) fixing mistakes quickly (d) giving correct change
33. 33.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) dirty hands with food (d) ignoring a customer
34. 34.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) giving correct change
35. 35.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) chatting on the phone (d) saying thank you
37. 37.True or false: “listening to complaints” is poor customer service. (a) True (b) False
38. 38.True or false: “giving correct change” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
40. 40.True or false: “serving friends first” is good customer service. (a) False (b) True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids