Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 7 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) hiding the prices (d) rude replies
2. 2.True or false: “chatting on the phone” is good customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) ignoring a customer (d) hiding the prices
4. 4.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) serving friends first (d) fixing mistakes quickly
6. 6.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) dirty hands with food (d) rude replies
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) counting change wrongly (d) saying thank you
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
9. 9.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) hiding the prices (d) listening to complaints
11. 11.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) chatting on the phone (d) fixing mistakes quickly
12. 12.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
13. 13.True or false: “clean, covered food” is poor customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) clean, covered food (d) giving correct change
16. 16.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) saying thank you (d) counting change wrongly
18. 18.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) listening to complaints (d) saying thank you
20. 20.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
21. 21.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
24. 24.True or false: “hiding the prices” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) listening to complaints (d) greeting with a smile
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
29. 29.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
30. 30.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
31. 31.True or false: “dirty hands with food” is good customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) a tidy stall table (d) a clear price board
33. 33.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
34. 34.True or false: “listening to complaints” is good customer service. (a) True (b) False
35. 35.True or false: “counting change wrongly” is good customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) chatting on the phone (d) arguing with a buyer
37. 37.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) a clear price board (b) chatting on the phone (c) rude replies (d) ignoring a customer
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) giving correct change (d) arguing with a buyer
40. 40.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) serving friends first (d) giving correct change

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