Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 61 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
2. 2.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
4. 4.True or false: “hiding the prices” is good customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) giving correct change (d) rude replies
6. 6.True or false: “ignoring a customer” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) a tidy stall table (d) ignoring a customer
8. 8.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) fixing mistakes quickly (b) serving friends first (c) hiding the prices (d) counting change wrongly
11. 11.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) arguing with a buyer (d) ignoring a customer
13. 13.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) chatting on the phone (d) clean, covered food
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) rude replies (d) chatting on the phone
15. 15.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) sorry for a long wait (d) hiding the prices
18. 18.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) counting change wrongly (d) a tidy stall table
19. 19.True or false: “hiding the prices” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) hiding the prices (d) counting change wrongly
21. 21.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) ignoring a customer (d) greeting with a smile
22. 22.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
24. 24.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) greeting with a smile (d) rude replies
26. 26.True or false: “a clear price board” is poor customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
28. 28.True or false: “rude replies” is good customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) arguing with a buyer (d) sorry for a long wait
30. 30.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) a sticky, messy table (d) a clear price board
31. 31.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) hiding the prices (d) chatting on the phone
32. 32.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
33. 33.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
34. 34.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
35. 35.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) saying thank you (b) hiding the prices (c) a sticky, messy table (d) counting change wrongly
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) a sticky, messy table (d) hiding the prices
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) giving correct change (d) dirty hands with food
39. 39.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
40. 40.True or false: “a tidy stall table” is good customer service. (a) False (b) True

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