Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 601 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) rude replies (d) ignoring a customer
2. 2.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
5. 5.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) dirty hands with food (d) counting change wrongly
6. 6.Which of these is poor customer service? (a) ignoring a customer (b) a clear price board (c) giving correct change (d) greeting with a smile
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.True or false: “a tidy stall table” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) greeting with a smile (d) dirty hands with food
11. 11.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
12. 12.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
13. 13.True or false: “giving correct change” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) rude replies (d) giving correct change
15. 15.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) rude replies (d) dirty hands with food
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) a clear price board (d) a sticky, messy table
18. 18.True or false: “saying thank you” is poor customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) hiding the prices (d) dirty hands with food
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) counting change wrongly (d) rude replies
21. 21.Which of these is good customer service? (a) saying thank you (b) rude replies (c) ignoring a customer (d) serving friends first
22. 22.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) arguing with a buyer (d) listening to complaints
23. 23.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) serving friends first (d) a sticky, messy table
24. 24.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) listening to complaints (d) hiding the prices
25. 25.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) a sticky, messy table (d) giving correct change
27. 27.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
28. 28.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) ignoring a customer (d) hiding the prices
30. 30.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
33. 33.True or false: “listening to complaints” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) greeting with a smile (d) a tidy stall table
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) clean, covered food (d) counting change wrongly
36. 36.True or false: “counting change wrongly” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
38. 38.True or false: “chatting on the phone” is good customer service. (a) True (b) False
39. 39.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) greeting with a smile (d) giving correct change

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