Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 602 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
2. 2.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) serving friends first (d) giving correct change
3. 3.True or false: “clean, covered food” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) hiding the prices (d) ignoring a customer
5. 5.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) ignoring a customer (d) greeting with a smile
6. 6.Which of these is good customer service? (a) a clear price board (b) rude replies (c) chatting on the phone (d) counting change wrongly
7. 7.True or false: “saying thank you” is good customer service. (a) True (b) False
8. 8.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
10. 10.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) chatting on the phone (d) saying thank you
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) ignoring a customer (d) counting change wrongly
14. 14.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) rude replies (d) dirty hands with food
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) ignoring a customer (d) sorry for a long wait
17. 17.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) hiding the prices
19. 19.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) ignoring a customer (d) clean, covered food
21. 21.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) listening to complaints (d) counting change wrongly
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) clean, covered food (d) sorry for a long wait
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) fixing mistakes quickly (d) a clear price board
27. 27.True or false: “greeting with a smile” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) a sticky, messy table (d) dirty hands with food
33. 33.True or false: “a clear price board” is good customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) a sticky, messy table (d) fixing mistakes quickly
35. 35.True or false: “hiding the prices” is good customer service. (a) True (b) False
36. 36.True or false: “ignoring a customer” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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