Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 603 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) a sticky, messy table (d) a tidy stall table
2. 2.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) a clear price board (d) sorry for a long wait
4. 4.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
5. 5.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) serving friends first (d) giving correct change
6. 6.True or false: “a clear price board” is good customer service. (a) False (b) True
7. 7.Which of these is poor customer service? (a) ignoring a customer (b) a clear price board (c) greeting with a smile (d) clean, covered food
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) hiding the prices (d) ignoring a customer
10. 10.True or false: “giving correct change” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
12. 12.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
13. 13.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) dirty hands with food (d) ignoring a customer
15. 15.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
16. 16.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) sorry for a long wait (d) hiding the prices
17. 17.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) counting change wrongly (d) chatting on the phone
18. 18.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone
19. 19.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
21. 21.True or false: “clean, covered food” is poor customer service. (a) True (b) False
22. 22.True or false: “greeting with a smile” is good customer service. (a) True (b) False
23. 23.True or false: “listening to complaints” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) a sticky, messy table (d) dirty hands with food
25. 25.True or false: “hiding the prices” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
29. 29.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
32. 32.True or false: “clean, covered food” is good customer service. (a) True (b) False
33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) serving friends first (d) hiding the prices
35. 35.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) chatting on the phone (d) hiding the prices
36. 36.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) clean, covered food (d) counting change wrongly
37. 37.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) dirty hands with food (d) hiding the prices
38. 38.True or false: “serving friends first” is good customer service. (a) False (b) True
39. 39.True or false: “saying thank you” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) serving friends first (d) saying thank you

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