Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 604 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) hiding the prices (d) a sticky, messy table
2. 2.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
3. 3.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) a clear price board (d) sorry for a long wait
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) rude replies (d) clean, covered food
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
7. 7.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) counting change wrongly (d) a sticky, messy table
8. 8.True or false: “greeting with a smile” is good customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) clean, covered food (d) chatting on the phone
11. 11.True or false: “a clear price board” is poor customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) clean, covered food (d) counting change wrongly
13. 13.True or false: “rude replies” is good customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) giving correct change (d) a tidy stall table
15. 15.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) rude replies (d) saying thank you
16. 16.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) giving correct change (d) saying thank you
17. 17.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) ignoring a customer (d) dirty hands with food
18. 18.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) arguing with a buyer (d) ignoring a customer
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) clean, covered food (d) hiding the prices
21. 21.True or false: “giving correct change” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) dirty hands with food (d) chatting on the phone
23. 23.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) a tidy stall table (d) rude replies
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
25. 25.True or false: “hiding the prices” is good customer service. (a) True (b) False
26. 26.True or false: “saying thank you” is good customer service. (a) False (b) True
27. 27.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
28. 28.True or false: “serving friends first” is poor customer service. (a) True (b) False
29. 29.True or false: “hiding the prices” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) dirty hands with food (d) greeting with a smile
31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
35. 35.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) saying thank you (d) fixing mistakes quickly
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) ignoring a customer (d) rude replies
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

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