Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 605 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) sorry for a long wait (d) dirty hands with food
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
3. 3.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
5. 5.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
6. 6.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) serving friends first (d) a clear price board
8. 8.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
9. 9.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
10. 10.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) arguing with a buyer (d) giving correct change
12. 12.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) counting change wrongly (d) arguing with a buyer
13. 13.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) clean, covered food (d) ignoring a customer
14. 14.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) greeting with a smile (b) chatting on the phone (c) serving friends first (d) a sticky, messy table
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
19. 19.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
20. 20.True or false: “giving correct change” is poor customer service. (a) True (b) False
21. 21.True or false: “greeting with a smile” is good customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
23. 23.Which of these is poor customer service? (a) saying thank you (b) rude replies (c) greeting with a smile (d) giving correct change
24. 24.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) saying thank you (d) clean, covered food
26. 26.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) fixing mistakes quickly (d) arguing with a buyer
27. 27.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
28. 28.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) ignoring a customer (d) listening to complaints
29. 29.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) clean, covered food (d) serving friends first
32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) listening to complaints (d) saying thank you
35. 35.True or false: “ignoring a customer” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) greeting with a smile (d) ignoring a customer
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) saying thank you (d) ignoring a customer
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) rude replies (c) fixing mistakes quickly (d) greeting with a smile

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