Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 606 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) chatting on the phone (d) ignoring a customer
2. 2.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) listening to complaints (d) a tidy stall table
4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) listening to complaints (d) ignoring a customer
9. 9.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
12. 12.True or false: “a clear price board” is good customer service. (a) False (b) True
13. 13.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
14. 14.True or false: “listening to complaints” is poor customer service. (a) False (b) True
15. 15.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) sorry for a long wait (c) rude replies (d) chatting on the phone
17. 17.True or false: “hiding the prices” is good customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) hiding the prices (d) counting change wrongly
19. 19.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) counting change wrongly (d) greeting with a smile
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) dirty hands with food (d) saying thank you
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) listening to complaints (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) saying thank you (d) rude replies
23. 23.True or false: “ignoring a customer” is good customer service. (a) True (b) False
24. 24.True or false: “dirty hands with food” is good customer service. (a) False (b) True
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) dirty hands with food (d) rude replies
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) greeting with a smile (d) serving friends first
28. 28.True or false: “giving correct change” is poor customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) dirty hands with food (d) saying thank you
30. 30.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
31. 31.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) listening to complaints (d) chatting on the phone
32. 32.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) chatting on the phone (d) serving friends first
33. 33.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) giving correct change (d) arguing with a buyer
35. 35.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) giving correct change (d) saying thank you
37. 37.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) hiding the prices (d) rude replies
38. 38.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) a clear price board (d) dirty hands with food
40. 40.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) saying thank you (d) a sticky, messy table

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