Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 607 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) arguing with a buyer (d) saying thank you
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) clean, covered food (d) arguing with a buyer
3. 3.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) sorry for a long wait (d) chatting on the phone
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) saying thank you (d) listening to complaints
6. 6.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
8. 8.True or false: “rude replies” is good customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) serving friends first (d) saying thank you
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
11. 11.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) serving friends first (d) listening to complaints
12. 12.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
13. 13.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
15. 15.True or false: “serving friends first” is good customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) serving friends first (d) arguing with a buyer
17. 17.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
18. 18.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
19. 19.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) a sticky, messy table (d) listening to complaints
21. 21.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) saying thank you (d) a sticky, messy table
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) greeting with a smile (d) sorry for a long wait
25. 25.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) chatting on the phone (d) a tidy stall table
26. 26.True or false: “listening to complaints” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) fixing mistakes quickly (d) ignoring a customer
29. 29.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) hiding the prices (d) rude replies
30. 30.True or false: “giving correct change” is poor customer service. (a) True (b) False
31. 31.True or false: “counting change wrongly” is good customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) sorry for a long wait (d) giving correct change
33. 33.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) arguing with a buyer (d) rude replies
36. 36.True or false: “clean, covered food” is good customer service. (a) False (b) True
37. 37.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
39. 39.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) greeting with a smile (d) counting change wrongly
40. 40.True or false: “giving correct change” is good customer service. (a) True (b) False

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