Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 608 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) rude replies (d) listening to complaints
2. 2.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) a clear price board (d) counting change wrongly
3. 3.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) dirty hands with food (d) rude replies
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
5. 5.True or false: “clean, covered food” is good customer service. (a) True (b) False
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) listening to complaints (d) serving friends first
7. 7.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) giving correct change (d) chatting on the phone
8. 8.True or false: “listening to complaints” is good customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
11. 11.True or false: “rude replies” is poor customer service. (a) True (b) False
12. 12.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) serving friends first (d) clean, covered food
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) counting change wrongly (d) greeting with a smile
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) rude replies (d) a tidy stall table
16. 16.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
18. 18.True or false: “ignoring a customer” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
20. 20.True or false: “hiding the prices” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) counting change wrongly (d) chatting on the phone
23. 23.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) chatting on the phone (d) a sticky, messy table
24. 24.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) sorry for a long wait (d) saying thank you
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) dirty hands with food (d) a clear price board
28. 28.True or false: “dirty hands with food” is good customer service. (a) True (b) False
29. 29.True or false: “counting change wrongly” is good customer service. (a) True (b) False
30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
31. 31.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) fixing mistakes quickly (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) listening to complaints (d) giving correct change
34. 34.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) saying thank you (d) clean, covered food
35. 35.Which of these is poor customer service? (a) listening to complaints (b) a sticky, messy table (c) fixing mistakes quickly (d) clean, covered food
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) sorry for a long wait (d) rude replies
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) counting change wrongly (d) giving correct change
38. 38.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) clean, covered food
39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) sorry for a long wait

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