Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 609 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) sorry for a long wait (d) chatting on the phone
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
3. 3.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) fixing mistakes quickly (d) rude replies
5. 5.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
7. 7.Which of these is good customer service? (a) serving friends first (b) rude replies (c) arguing with a buyer (d) sorry for a long wait
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
9. 9.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) fixing mistakes quickly (d) ignoring a customer
10. 10.True or false: “a clear price board” is good customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) serving friends first (d) listening to complaints
12. 12.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) a clear price board (d) saying thank you
13. 13.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
14. 14.True or false: “a tidy stall table” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) fixing mistakes quickly (d) sorry for a long wait
17. 17.True or false: “rude replies” is poor customer service. (a) False (b) True
18. 18.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) a tidy stall table (d) arguing with a buyer
21. 21.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) chatting on the phone (d) greeting with a smile
22. 22.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
23. 23.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) a clear price board (d) saying thank you
26. 26.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) saying thank you (d) hiding the prices
27. 27.Which of these is good customer service? (a) giving correct change (b) a sticky, messy table (c) hiding the prices (d) serving friends first
28. 28.True or false: “saying thank you” is poor customer service. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) serving friends first (d) saying thank you
30. 30.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) a tidy stall table (d) chatting on the phone
31. 31.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.True or false: “saying thank you” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) arguing with a buyer (d) greeting with a smile
35. 35.True or false: “a clear price board” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) serving friends first (b) listening to complaints (c) ignoring a customer (d) counting change wrongly
38. 38.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.True or false: “rude replies” is good customer service. (a) False (b) True

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