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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 610 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) a tidy stall table (d) fixing mistakes quickly
  2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  3. 3.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  4. 4.True or false: “giving correct change” is poor customer service. (a) False (b) True
  5. 5.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  6. 6.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  7. 7.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  8. 8.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) a tidy stall table (d) ignoring a customer
  9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
  10. 10.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  11. 11.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  12. 12.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  13. 13.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) fixing mistakes quickly (d) a tidy stall table
  14. 14.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  15. 15.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  16. 16.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) dirty hands with food (d) saying thank you
  17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
  18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) clean, covered food (d) arguing with a buyer
  19. 19.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
  20. 20.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) clean, covered food (d) arguing with a buyer
  21. 21.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  22. 22.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  23. 23.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  24. 24.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) chatting on the phone (d) saying thank you
  25. 25.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
  26. 26.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) a tidy stall table (d) a clear price board
  27. 27.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  28. 28.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  30. 30.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  31. 31.True or false: “serving friends first” is good customer service. (a) True (b) False
  32. 32.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  33. 33.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) hiding the prices (d) rude replies
  34. 34.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  35. 35.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  36. 36.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) giving correct change
  37. 37.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  38. 38.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  39. 39.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) saying thank you (d) ignoring a customer
  40. 40.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) counting change wrongly (d) hiding the prices

Answer key

  1. counting change wrongly
  2. good service
  3. poor service
  4. False
  5. True
  6. False
  7. True
  8. a tidy stall table
  9. say sorry, add sugar
  10. good service
  11. poor service
  12. False
  13. ignoring a customer
  14. False
  15. False
  16. dirty hands with food
  17. give it back, say sorry
  18. clean, covered food
  19. serve them in turn
  20. clean, covered food
  21. poor service
  22. poor service
  23. True
  24. chatting on the phone
  25. buyers come back
  26. serving friends first
  27. good service
  28. good service
  29. poor service
  30. False
  31. False
  32. good service
  33. a clear price board
  34. True
  35. good service
  36. giving correct change
  37. poor service
  38. poor service
  39. saying thank you
  40. listening to complaints

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