Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 62 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) listening to complaints (d) a sticky, messy table
2. 2.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) clean, covered food (d) counting change wrongly
3. 3.True or false: “rude replies” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
5. 5.Which of these is poor customer service? (a) a sticky, messy table (b) a clear price board (c) clean, covered food (d) greeting with a smile
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
8. 8.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
11. 11.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) hiding the prices (d) saying thank you
12. 12.True or false: “a clear price board” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
14. 14.True or false: “counting change wrongly” is good customer service. (a) True (b) False
15. 15.True or false: “listening to complaints” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) ignoring a customer (d) a tidy stall table
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) greeting with a smile (d) listening to complaints
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) serving friends first (d) fixing mistakes quickly
19. 19.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) a sticky, messy table (d) counting change wrongly
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) hiding the prices (d) listening to complaints
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) rude replies (d) arguing with a buyer
22. 22.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
23. 23.True or false: “listening to complaints” is good customer service. (a) True (b) False
24. 24.True or false: “giving correct change” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) fixing mistakes quickly (d) chatting on the phone
26. 26.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) fixing mistakes quickly (d) arguing with a buyer
27. 27.True or false: “saying thank you” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) sorry for a long wait (d) a tidy stall table
30. 30.Which of these is good customer service? (a) rude replies (b) a tidy stall table (c) a sticky, messy table (d) chatting on the phone
31. 31.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) sorry for a long wait (d) serving friends first
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) rude replies (d) sorry for a long wait
33. 33.True or false: “ignoring a customer” is good customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) saying thank you (d) ignoring a customer
35. 35.True or false: “greeting with a smile” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
37. 37.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) rude replies (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) greeting with a smile (d) rude replies
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

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