Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 611 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) listening to complaints (d) clean, covered food
2. 2.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) fixing mistakes quickly (d) serving friends first
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) listening to complaints (d) hiding the prices
5. 5.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) greeting with a smile (d) arguing with a buyer
7. 7.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
9. 9.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) a tidy stall table (d) arguing with a buyer
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) serving friends first (d) a tidy stall table
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) a clear price board (d) serving friends first
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) fixing mistakes quickly (d) hiding the prices
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
16. 16.True or false: “a clear price board” is poor customer service. (a) False (b) True
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) saying thank you (d) a clear price board
18. 18.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) a clear price board (d) giving correct change
19. 19.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) sorry for a long wait
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) dirty hands with food (d) sorry for a long wait
21. 21.True or false: “clean, covered food” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) dirty hands with food (b) saying thank you (c) sorry for a long wait (d) fixing mistakes quickly
25. 25.True or false: “listening to complaints” is poor customer service. (a) False (b) True
26. 26.True or false: “serving friends first” is poor customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) a sticky, messy table (d) saying thank you
28. 28.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) clean, covered food (d) a sticky, messy table
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) arguing with a buyer (d) sorry for a long wait
31. 31.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
35. 35.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
36. 36.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) a tidy stall table (d) sorry for a long wait
38. 38.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a sticky, messy table (d) clean, covered food
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

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