Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 612 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “clean, covered food” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
4. 4.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
6. 6.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) a clear price board (d) greeting with a smile
8. 8.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
9. 9.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
10. 10.Which of these is good customer service? (a) giving correct change (b) rude replies (c) a sticky, messy table (d) dirty hands with food
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
12. 12.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
13. 13.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) greeting with a smile (d) counting change wrongly
15. 15.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) a sticky, messy table (d) clean, covered food
16. 16.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) greeting with a smile (d) rude replies
17. 17.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) fixing mistakes quickly (d) arguing with a buyer
20. 20.Which of these is good customer service? (a) hiding the prices (b) a clear price board (c) serving friends first (d) rude replies
21. 21.True or false: “hiding the prices” is good customer service. (a) True (b) False
22. 22.True or false: “ignoring a customer” is good customer service. (a) False (b) True
23. 23.True or false: “listening to complaints” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) fixing mistakes quickly (d) ignoring a customer
26. 26.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) hiding the prices (d) a tidy stall table
27. 27.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) fixing mistakes quickly (d) counting change wrongly
28. 28.Which of these is poor customer service? (a) serving friends first (b) giving correct change (c) a tidy stall table (d) clean, covered food
29. 29.True or false: “clean, covered food” is good customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) arguing with a buyer (d) chatting on the phone
33. 33.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
34. 34.True or false: “giving correct change” is good customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) hiding the prices (b) a tidy stall table (c) sorry for a long wait (d) a clear price board
36. 36.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) counting change wrongly (d) clean, covered food
37. 37.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) sorry for a long wait (d) a sticky, messy table
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) counting change wrongly (d) listening to complaints

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