← Customer service lesson New set →

Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 613 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  2. 2.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) sorry for a long wait (d) arguing with a buyer
  3. 3.Which of these is poor customer service? (a) dirty hands with food (b) clean, covered food (c) fixing mistakes quickly (d) greeting with a smile
  4. 4.True or false: “a clear price board” is poor customer service. (a) True (b) False
  5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
  6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) hiding the prices (d) rude replies
  7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) a tidy stall table
  8. 8.True or false: “rude replies” is poor customer service. (a) True (b) False
  9. 9.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  10. 10.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) greeting with a smile (d) serving friends first
  12. 12.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) hiding the prices (d) clean, covered food
  13. 13.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) counting change wrongly (d) saying thank you
  14. 14.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  15. 15.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  16. 16.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  17. 17.True or false: “saying thank you” is good customer service. (a) True (b) False
  18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) a tidy stall table (d) arguing with a buyer
  19. 19.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  20. 20.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) a tidy stall table (d) listening to complaints
  21. 21.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
  22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
  23. 23.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  24. 24.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  25. 25.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  26. 26.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  27. 27.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  28. 28.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) giving correct change (d) serving friends first
  29. 29.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
  30. 30.Which of these is good customer service? (a) fixing mistakes quickly (b) hiding the prices (c) a sticky, messy table (d) serving friends first
  31. 31.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  32. 32.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  33. 33.True or false: “clean, covered food” is good customer service. (a) False (b) True
  34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  35. 35.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) listening to complaints (d) sorry for a long wait
  37. 37.True or false: “chatting on the phone” is good customer service. (a) False (b) True
  38. 38.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  39. 39.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
  40. 40.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service

Answer key

  1. poor service
  2. sorry for a long wait
  3. dirty hands with food
  4. False
  5. say sorry, add sugar
  6. a tidy stall table
  7. counting change wrongly
  8. True
  9. False
  10. good service
  11. serving friends first
  12. clean, covered food
  13. counting change wrongly
  14. poor service
  15. good service
  16. poor service
  17. True
  18. arguing with a buyer
  19. good service
  20. hiding the prices
  21. serve them in turn
  22. give it back, say sorry
  23. False
  24. True
  25. poor service
  26. poor service
  27. good service
  28. giving correct change
  29. False
  30. fixing mistakes quickly
  31. good service
  32. False
  33. True
  34. good service
  35. True
  36. a sticky, messy table
  37. False
  38. True
  39. buyers come back
  40. good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids