Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 614 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) listening to complaints (d) a clear price board
3. 3.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
5. 5.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) sorry for a long wait (d) ignoring a customer
6. 6.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) saying thank you (d) rude replies
7. 7.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
10. 10.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) chatting on the phone (d) counting change wrongly
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
12. 12.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a tidy stall table (d) ignoring a customer
14. 14.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) listening to complaints (d) hiding the prices
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) chatting on the phone (d) a tidy stall table
16. 16.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) giving correct change (d) a sticky, messy table
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) rude replies (d) hiding the prices
19. 19.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
20. 20.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) fixing mistakes quickly (d) arguing with a buyer
22. 22.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) counting change wrongly (d) greeting with a smile
23. 23.Which of these is good customer service? (a) rude replies (b) serving friends first (c) listening to complaints (d) ignoring a customer
24. 24.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) clean, covered food (d) ignoring a customer
25. 25.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) ignoring a customer (d) a sticky, messy table
27. 27.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) dirty hands with food (d) sorry for a long wait
28. 28.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) hiding the prices (d) arguing with a buyer
30. 30.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
31. 31.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) a clear price board (d) ignoring a customer
34. 34.True or false: “hiding the prices” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) sorry for a long wait (d) ignoring a customer
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) hiding the prices (d) fixing mistakes quickly
40. 40.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) arguing with a buyer (d) giving correct change

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