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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 615 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
  3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  4. 4.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) serving friends first (d) saying thank you
  5. 5.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  6. 6.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  7. 7.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  8. 8.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) hiding the prices (d) rude replies
  9. 9.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
  10. 10.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) arguing with a buyer (d) ignoring a customer
  11. 11.True or false: “a clear price board” is poor customer service. (a) False (b) True
  12. 12.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  13. 13.True or false: “giving correct change” is poor customer service. (a) True (b) False
  14. 14.True or false: “a clear price board” is good customer service. (a) True (b) False
  15. 15.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
  16. 16.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) counting change wrongly (d) dirty hands with food
  17. 17.Which of these is good customer service? (a) ignoring a customer (b) clean, covered food (c) dirty hands with food (d) chatting on the phone
  18. 18.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) dirty hands with food (d) rude replies
  19. 19.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  20. 20.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) sorry for a long wait (d) a clear price board
  21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) chatting on the phone (d) saying thank you
  23. 23.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  25. 25.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  27. 27.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) chatting on the phone
  28. 28.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
  29. 29.Which of these is poor customer service? (a) dirty hands with food (b) a clear price board (c) listening to complaints (d) sorry for a long wait
  30. 30.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  31. 31.True or false: “dirty hands with food” is good customer service. (a) True (b) False
  32. 32.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  33. 33.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) listening to complaints (d) a sticky, messy table
  34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) sorry for a long wait (d) a clear price board
  35. 35.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
  36. 36.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
  37. 37.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) a clear price board (d) hiding the prices
  38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) rude replies (d) hiding the prices
  39. 39.True or false: “giving correct change” is good customer service. (a) False (b) True
  40. 40.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service

Answer key

  1. good service
  2. say sorry, add sugar
  3. poor service
  4. serving friends first
  5. False
  6. good service
  7. poor service
  8. giving correct change
  9. buyers come back
  10. listening to complaints
  11. False
  12. poor service
  13. False
  14. True
  15. False
  16. a tidy stall table
  17. clean, covered food
  18. fixing mistakes quickly
  19. poor service
  20. a sticky, messy table
  21. good service
  22. chatting on the phone
  23. True
  24. good service
  25. poor service
  26. good service
  27. chatting on the phone
  28. serve them in turn
  29. dirty hands with food
  30. True
  31. False
  32. poor service
  33. a sticky, messy table
  34. ignoring a customer
  35. thank them and note it
  36. False
  37. a clear price board
  38. clean, covered food
  39. True
  40. good service

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