Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 616 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
2. 2.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) rude replies (d) a tidy stall table
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) counting change wrongly (d) sorry for a long wait
4. 4.Which of these is poor customer service? (a) chatting on the phone (b) saying thank you (c) a tidy stall table (d) greeting with a smile
5. 5.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) clean, covered food (d) giving correct change
6. 6.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a sticky, messy table (d) a clear price board
10. 10.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) ignoring a customer (d) clean, covered food
13. 13.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) hiding the prices (d) a clear price board
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
16. 16.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) rude replies (b) serving friends first (c) giving correct change (d) hiding the prices
18. 18.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) counting change wrongly (d) hiding the prices
19. 19.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
21. 21.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) giving correct change (d) saying thank you
24. 24.True or false: “a clear price board” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) dirty hands with food (d) saying thank you
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) sorry for a long wait (d) ignoring a customer
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
30. 30.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) greeting with a smile (d) sorry for a long wait
31. 31.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
32. 32.True or false: “giving correct change” is good customer service. (a) True (b) False
33. 33.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
34. 34.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
35. 35.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) serving friends first (d) a tidy stall table
36. 36.True or false: “saying thank you” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) sorry for a long wait (d) hiding the prices
38. 38.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) sorry for a long wait (d) giving correct change
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) fixing mistakes quickly (d) arguing with a buyer

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