Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 617 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a clear price board (d) rude replies
2. 2.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
3. 3.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) sorry for a long wait (d) a tidy stall table
4. 4.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
6. 6.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) a tidy stall table (d) a clear price board
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) sorry for a long wait (d) dirty hands with food
9. 9.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) clean, covered food (d) fixing mistakes quickly
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) rude replies (c) arguing with a buyer (d) chatting on the phone
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) giving correct change (d) greeting with a smile
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) arguing with a buyer (d) chatting on the phone
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) saying thank you (d) giving correct change
16. 16.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) dirty hands with food (d) arguing with a buyer
17. 17.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
19. 19.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a clear price board (d) chatting on the phone
20. 20.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
22. 22.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
24. 24.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
27. 27.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) listening to complaints (d) greeting with a smile
28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) greeting with a smile (d) hiding the prices
30. 30.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) serving friends first (d) giving correct change
31. 31.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
32. 32.True or false: “a clear price board” is good customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) clean, covered food (d) chatting on the phone
34. 34.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) chatting on the phone (d) ignoring a customer
35. 35.True or false: “listening to complaints” is good customer service. (a) False (b) True
36. 36.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
37. 37.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) chatting on the phone (d) greeting with a smile
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) hiding the prices (d) a sticky, messy table

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids