Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 618 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) a clear price board (d) serving friends first
2. 2.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) counting change wrongly (d) arguing with a buyer
3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
5. 5.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) serving friends first (d) listening to complaints
6. 6.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) serving friends first (d) greeting with a smile
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
9. 9.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
10. 10.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
11. 11.True or false: “saying thank you” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
14. 14.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) a tidy stall table (d) arguing with a buyer
16. 16.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
18. 18.True or false: “counting change wrongly” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) giving correct change (d) fixing mistakes quickly
20. 20.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) giving correct change (d) a clear price board
21. 21.True or false: “hiding the prices” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) clean, covered food (d) arguing with a buyer
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) sorry for a long wait (d) clean, covered food
25. 25.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
26. 26.True or false: “chatting on the phone” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) a sticky, messy table (d) serving friends first
28. 28.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) a clear price board (d) chatting on the phone
29. 29.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) ignoring a customer (d) a clear price board
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) counting change wrongly (d) dirty hands with food
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
32. 32.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) counting change wrongly (d) giving correct change
33. 33.True or false: “giving correct change” is poor customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) a tidy stall table (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) clean, covered food (d) counting change wrongly
36. 36.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.True or false: “giving correct change” is good customer service. (a) True (b) False
40. 40.True or false: “sorry for a long wait” is good customer service. (a) True (b) False

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