Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 619 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) rude replies (d) listening to complaints
2. 2.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) hiding the prices (d) clean, covered food
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) greeting with a smile (d) counting change wrongly
4. 4.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
5. 5.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) greeting with a smile (d) a clear price board
7. 7.True or false: “rude replies” is poor customer service. (a) False (b) True
8. 8.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) dirty hands with food (d) rude replies
10. 10.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) sorry for a long wait (d) counting change wrongly
11. 11.Which of these is good customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) rude replies (d) counting change wrongly
12. 12.True or false: “rude replies” is good customer service. (a) False (b) True
13. 13.True or false: “a tidy stall table” is good customer service. (a) False (b) True
14. 14.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
15. 15.Which of these is good customer service? (a) ignoring a customer (b) sorry for a long wait (c) serving friends first (d) hiding the prices
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
18. 18.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) saying thank you (d) ignoring a customer
19. 19.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a tidy stall table (d) arguing with a buyer
20. 20.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) a clear price board (d) serving friends first
22. 22.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
24. 24.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) greeting with a smile (d) a sticky, messy table
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) clean, covered food (d) ignoring a customer
27. 27.True or false: “serving friends first” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) greeting with a smile (d) dirty hands with food
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) saying thank you (d) ignoring a customer
31. 31.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) fixing mistakes quickly (d) listening to complaints
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
33. 33.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
35. 35.True or false: “listening to complaints” is poor customer service. (a) False (b) True
36. 36.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
37. 37.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) chatting on the phone (d) fixing mistakes quickly
40. 40.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service

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