Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 620 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) listening to complaints (d) counting change wrongly
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) greeting with a smile (d) chatting on the phone
3. 3.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) giving correct change (d) arguing with a buyer
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
6. 6.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) serving friends first (d) greeting with a smile
7. 7.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
8. 8.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) greeting with a smile (d) saying thank you
10. 10.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) ignoring a customer (d) listening to complaints
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) arguing with a buyer
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
15. 15.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) fixing mistakes quickly (d) counting change wrongly
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
20. 20.True or false: “saying thank you” is good customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) arguing with a buyer (d) ignoring a customer
22. 22.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
23. 23.True or false: “clean, covered food” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
26. 26.True or false: “giving correct change” is good customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) clean, covered food (d) greeting with a smile
28. 28.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) chatting on the phone (d) ignoring a customer
30. 30.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) clean, covered food (d) ignoring a customer
31. 31.True or false: “rude replies” is good customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) listening to complaints (d) hiding the prices
33. 33.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) listening to complaints (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) arguing with a buyer
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) a sticky, messy table (d) a tidy stall table
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) saying thank you (d) a tidy stall table
39. 39.Which of these is good customer service? (a) saying thank you (b) hiding the prices (c) chatting on the phone (d) a sticky, messy table
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) hiding the prices (d) sorry for a long wait

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